How OpenTrip handles your trip data

OpenTrip is a travel planning product for creating, saving, researching, and sharing trip plans. This Privacy Policy explains how we handle information when you use OpenTrip, contact us, invite travel companions, upload trip materials, or follow third-party travel links.

We use information to operate the service, protect accounts, support billing, improve the product, and help generate or organize trip research. The details below explain what that means in practical terms.

Depending on how you use OpenTrip, we may collect:

• Account and profile information, such as your name, email address, sign-in provider, and account settings.
• Trip content, such as destinations, dates, preferences, itineraries, notes, uploaded travel documents, images, files, travel companions, invite details, comments, and sharing settings.
• Travel research activity, such as hotel, flight, place, food, activity, map, and video searches or saved results.
• Support and contact messages, including the name, email, topic, subject, message, and related context you submit.
• Payment and subscription metadata, such as plan status, billing events, credits, add-ons, and payment provider references. OpenTrip does not need to store full payment card details.
• Device, log, and analytics data, such as browser type, approximate region, pages used, errors, timestamps, and security or performance logs.

We use information to:

• provide trip planning, saved trips, notes, documents, and Trip Team features;
• run AI assistant and travel research features you request;
• show relevant saved hotel, flight, place, food, video, and map information;
• process support requests and respond when follow-up is needed;
• manage subscriptions, credits, add-ons, and billing metadata;
• secure accounts, prevent abuse, debug errors, and keep the service reliable;
• understand how the product is used and improve OpenTrip.

OpenTrip may process trip content, preferences, notes, destinations, dates, and research context with AI systems to generate or revise itineraries, hotel research, flight research, places to visit, food ideas, videos, and assistant responses.

AI outputs may be incomplete, outdated, or inaccurate. You should verify important travel details, including prices, availability, locations, opening hours, safety information, visa or passport requirements, and provider terms before relying on an OpenTrip output.

OpenTrip relies on service providers to operate the product. Depending on the feature, those providers may include authentication, database, hosting, email delivery, payment processing, analytics, maps and location services, AI model providers, and travel or booking providers.

Travel and booking links may involve providers such as Booking.com, Trip.com, Klook, GetYourGuide, Google Maps, YouTube, or other services used for the requested feature. When you open a third-party link or complete a booking with another provider, that provider's own privacy policy and terms apply.

We share information only as needed to operate OpenTrip, follow your instructions, process payments, provide support, maintain security, comply with law, protect rights and safety, or connect you with third-party travel and booking services you choose to open.

We do not describe trip sharing as private to only you if you invite others or create a share link. Your sharing settings determine who can view or edit a trip.

If you invite travel companions, add members to a trip, or create an active share link, trip content may be visible to those people or to anyone with the link, depending on the permissions you set.

Shared trip content may include itineraries, saved research, comments, notes, uploaded files, travel documents, preferences, and other materials added to that trip. Review sharing settings before adding sensitive information.

We keep information while your account, trip, subscription, or support request is active, and for as long as needed to provide OpenTrip, preserve security, resolve disputes, maintain billing records, comply with legal obligations, or improve and debug the service.

If you delete content or request deletion, some information may remain for a limited time in backups, logs, billing records, or security records where retention is necessary or legally required.

You can update certain account and trip information directly in OpenTrip. You can also request access, correction, deletion, or other privacy-related help by contacting us through the contact page.

Depending on where you live, you may have additional rights over your personal information. We will review privacy requests according to applicable law and may need information to verify the request.

OpenTrip is not directed at children. If you believe a child has provided personal information to OpenTrip without appropriate consent, please contact us so we can review the request.

OpenTrip and its service providers may process information in countries other than where you live. Those countries may have different data protection laws. We use service providers and operational safeguards to support the service across regions.

For privacy questions or requests, contact us through the OpenTrip contact page. Do not include highly sensitive travel documents in the contact form unless they are necessary for the request.